Friday, December 23, 2011
Sunday, March 06, 2011
Just Bloggin' Around: My Latest Rants and Raves
New on your supermarket shelves -- and a must-have for any party, get-together or just plain munching in front of the television set -- pick up a bag of new Ruffles Molten Hot Wings! You'll thank me for them later. Hey, if Charlie Sheen can do it – I can too – the following entry to this blog is just me ranting and raving about anything I feel like I want to rant and rave about. Unlike Charlie Sheen – this isn’t being written by someone who’s brain has been fried with enough cocaine to give every man, woman and child in America a good buzz and I don’t have hookers and porn stars at my beckon call (just a couple of dogs and they’re getting up there in age). Local TV News I don’t know how you feel – but don’t you think local TV stations in And here’s another thing about television news that gets my goat – a newscast is a program that disseminates news it is not “a show”. I have heard local news people and network people call their news cast “a show” and I could just scream. If you want me to take your news cast and what you report seriously – then take your own newscast seriously by calling it a news program. A newscast is a news cast and a show is what Mickey Rooney and Judy Garland did in the old movies to raise money for the war effort or what Ed Sullivan use to host every Sunday night on CBS. Are you journalists or entertainers? Journalists inform and entertainers entertain – choose sides and label what you are correctly, please. Celebrity Apprentice I know that “Celebrity Apprentice” is not the “must watch” reality TV show that it once was – but like a moth attracted to light – I’m attracted to “Celebrity Apprentice”. The new season of “Celebrity Apprentice” starts tonight (March 6th) and it’s a gonna be a doozy with such celebrities as Star Jones, David Cassidy, one of the housewives from the “Real Housewives of…” reality show on Bravo, LaToya Jackson (the only member of the Jackson family who doesn’t have any discernible talent), singer Dionne Warwicke (who is no longer making any money with the psychics, former baseball player Jose Conseco, rock singer Meatloaf and everyone’s favorite celebrity crazy – Garey Busey. Ah, Garey Busey – we couldn’t get enough of him on “Celebrity Rehab with Dr. Drew” – now we get to watch him get all fired up in the boardroom with “the Donald”. Busey versus the Trumpster – this is gonna be better than Big Time Wrestling. And, you know that if he last more than one or two episodes of the series – Busey is going to do or say something so outrageous that it will give Is the Big Gamble Paying Off – American Idol 2011 Is it just me or is this year’s “American Idol” on Fox better than you expected it to be? Fox had a lot riding on this year’s Idol with some of the biggest changes ever on the show beginning with the arrival of Jennifer Lopez and Steven Tyler as new judges. I expected Jennifer Lopez a judge in the Paula Abdul mold who wouldn’t say anything bad about the performers on the show – but Steven Tyler seems to have taken the old Paula Abdul judging approach. It’s also surprising to see Randy Jackson taking on the Simon Cowell role where everything that he says about the performers is guaranteed to elicit boos and catcalls from the audience members. Let’s just hope that Randy doesn’t start wearing those tight fitting t-shirts that Cowell use to wear on Idol. The one thing that Randy doesn’t have is the wit and talent to sling barbs and insults back at Ryan Seacrest like Simon could – but Ryan doesn’t have to fight with Cowell anymore to be the center of attention on the show. Speaking of Cowell – there are rumors going around that former Idol judge Paula Abdul will be joining him on the panel of his new Fox talent show “The X-Factor” when it premieres later this year. The “X-Factor” job could not have come at a better time for Abdul who’s dance show on CBS tanked in the ratings and will not be picked up for another season. Burger King vs. McDonald’s Anybody who knows me knows that food really isn’t food unless you can order it through a drive-thru window and it’s handed to you in a bag by some pimply high school kid trying to make a few bucks for weed. McDonald’s advertising lately has been centering on their McNuggets and their BBQ Chipotle Angus Burger and the advertising has enticed me more than a couple of times to drive through the golden arches and the results of those visits haven’t exactly thrilled me. Anyone who has read my Facebook status lately knows that I wasn’t exactly thrilled with McDonald’s BBQ Chipotle Angus burger. If my memory serves me correctly I said that this burger was basically a salt lick between a bun and the barbeque sauce left a bad taste in my mouth and the smell of the sauce on was enough to make one sick. The ads were right about the sauce – McDonald’s slops a lot of the sauce on this burger (which caused some of it to drip on my shirt) but it’s not enough to save this burger. If I maybe be blunt – the McDonald’s BBQ Chipotle Angus burger sucks and it’s sad that a cow had to be sacrificed to become my personal “Unhappy Meal”. Another item that has been advertised a lot on television lately has been the “Stuffed Steakhouse Burger” at Burger King – the burger that’s been stuffed with jalapeno peppers and chunks of cheddar cheese. The way they described the burger and how it looked on TV and my love of BK’s A-1 Steakhouse burger was enough to get me to take a light fantastic trip to the BK drive-thru window – but it was a disappointing and wasted trip. If you expect some heat from the jalapeno peppers in this burger you’re going to be let down. You would expect a burger with all of those chunks of cheese to be cheesy – but you get more cheese taste in their dollar double cheeseburger. And let’s talk about chicken nuggets – is it me or has quality control at McDonald’s taken a dirt nap – because I can remember McNuggets tasting a whole lot better than the ones that I tasted recently. At one time I could make a lunch of a twenty piece McNugget and a side of fries and leave Ronald’s place happy, but not anymore. There seems to be more batter or something on the chicken nugget that doesn’t make them as tasty as they once were. If I wanted the taste of batter – I would get to McDonalds in the morning and order a side or two of their pancakes – but I wanted some tasty McNuggets and I didn’t get them. When it comes to chicken nuggets – Wendy’s spicy chicken nuggets (from their value menu) with ranch dipping sauce and a side of their new natural cut fries with sea salt can’t be beat. If you haven’t been to Wendy’s lately – it’s worth the trip there just to grab an order of their fries – they are so tasty that you don’t want to drown them with any ketchup Quick Takes Frito-Lay is doing some promotion with their Ruffles brand of potato chips and asking people to vote for their favorite flavors online. They currently have two new flavors on the shelves with one of them being “Molten Hot Wings” and I don’t care what other flavors they throw out there – these chips win hands down. Ruffle Molten Hot Wing chips actually taste like hot wings and there’s a little bite (not a whole lot) to them too. If you see a bag of these chips on your supermarket shelves – pick up a bag or two and if you’re interested more in this Ruffles flavor promotion go to www.facebook.com/ruffles. If you’re looking for cheap buffalo hot wings (along with a delicious hot and sour soup) – take my suggestion and go to Empire Wok on M-21 Lapeer – it’s worth the trip. Empire Wok is one of the most affordable Chinese buffets in Well…by looking at the length of today’s blog, I think it’s time for me to say goodbye or as my old friend Dave Barber would end his radio show – “It’s time for me to count my tips and say good-bye”. So, until we meet again via the written word – keep the grin above your chin and good thoughts in your head. |
Tuesday, February 08, 2011
Another Tale of Frustration: Dealing With DirecTV
On our last visit – I shared with you some of the frustrations that I have been having and I promised that I would share my frustrations with DirecTV and that’s exactly what I’m going to do. As many of you know – and even the casual reader of this blog can easily figure out – I love TV – what I don’t like is when I can’t watch television because of an equipment malfunction and that’s what lit the fuse in one of my recent frustrating moments.
I live in an area that is not served by cable. Even though Comcast has wired the area everywhere around where I live – they have not wired our street where I live – plus, I wouldn’t have the rat bastards at Comcast wire my home for anything. So, if I want to enjoy television I have only two choices – hooking up an antenna (which isn’t a great solution because I am miles from a grade A television signal) or hooking up with one of the satellite television providers. I chose the later. At one time, I subscribed to Dish Network – but I changed to DirecTV after Dish took one of the channels that we liked and pushed it into the next tier of programming.
I instantly liked DirecTV from the moment that they hooked us up. DirecTV comes across as a little more professional operation than the Mom and Pop approach that Dish has. Plus -- with DirecTV we were able to get more channels than we had with Dish and they also provided us a DVR with our service.
I never thought that a DVR was that big of a thing – only because I never owned one – I always looked at it as a glorified VCR – boy, was I wrong! The pause feature when you’re watching something live has been a godsend for us folks with aging bladders. With our DirecTV DVR – we can pause through any one of the ka-zillion prescription drug commercials on the nightly news so we can take a piss and not miss a moment of Brian Williams and the news. Can the poor folks in some third world country pause the programming on their TV set – I don’t think so!
Well, you can imagine my frustration on a recent Sunday morning when the picture went out on our DirecTV and my girlfriend went through all of the “do-it-yourself repair” fixes that they tell you to do but to no avail. When the do-it-yourself fixes don’t work, I know that you have to get on the horn and talk to someone directly about your problem – which is what I did. I was hoping that there was a way to fix it, because I couldn’t bare the thought of losing everything I had recorded that I had yet to watch – such as –
1) The last six episodes of last season’s “Rescue Me”
2) The last three recent episodes of “Parenthood” and “The Good Wife”
3) About a week and a half worth of “Conan” and “The Late Show With David Letterman” (including the episode of Letterman where he admitted having sex with an intern)
4) A few movies that I had yet to watch such as “Fear and Loathing in Las Vegas ” and “The Dark Knight”…..
Plus, I had recorded a bunch of different episodes of “Dora the Explorer”, “The Cat in the Hat”, “Angelina Ballerina” and “Thomas the Train” for the grandchildren for when they come to visit.
DirecTV is like every other company that you call in that you have to deal with a bunch of recorded prompts to get you to a live person (who can be anywhere from in your own hometown to Bumfuck, Egypt – luckily DirecTV’s representatives are right here in the good ole USA) And just like every other company’s recorded prompts – you usually end up yelling into your phone receiver because the “prompts” didn’t catch what you told them and you have to go through the whole process again….but 4eventually you will reach a live human being.
When I finally reached a human being on the other end of the line and I told her what my problem was – she went through the whole process of what I could do to fix my DirecTV receiver. I explained to her that we did everything but put our finger on my head and twirl around the living room and the receiver still didn’t work to which she explained that she would send us a new receiver – this is where the real fun begins.
“Mr. Frost, we can ship a new receiver to you and you can have it in a couple of days,” the DirecTV representative said on the phone.
“And will there be a charge for the receiver,” I asked.
That’s when she went on to say that there would be no charge for the receiver, but there would be a twenty-one dollar and some odd cents charge for the shipping and handling.
“That’s not acceptable,” I responded. “You’re going to charge me shipping and handling for a receiver that I pay an additional fee for each month to receive programming that you charge me dearly for…I don’t think so.”
And that’s when I was put on hold – which eventually lead to me getting disconnected and hearing a dial tone on the end of my telephone receiver….which meant another phone call back to DirecTV and another ten minutes or so getting connected to a live person and telling that person the whole story. And like the previous DirecTV representative – they were a little startled when I told them that I wouldn’t pay for shipping and handling for a new receiver….to which I was put on hold again.
When the DirecTV representative returned to the phone, I was informed that they would waive the shipping and handling fee and that I would receive the new box in a couple of days and I could hook up the new box.— to which I confronted them the fact that I would not hook up this box and couldn’t they send someone to my home to hook it up for me. I was informed that the instructions to hooking up the receiver are easy and I responded that I don’t care how easy the instructions were – I wasn’t hooking up their box. I’m of the opinion that for the money that I pay DirecTV each month for programming, it only behooves them to hook up a god-damn receiver for one of their customers. This DirecTV representative didn’t see it that way – so, I told them that they could disconnect their damn service and I’ll just get my satellite TV programming from Dish. I was put on hold again….but not for long….but when the “voice” returned – it wasn’t the same person that I was talking to and I had to go through the whole story all over again.
So – the story was retold again for the third time. My box doesn’t work. I’m not paying for shipping and handling for a new receiver and I’m not going to hook up the new receiver myself – you can send a service person to hook it up or you can disconnect my service and I’ll go to Dish. Plus, I added another wrinkle to my frustration – I had been on the phone nearly two hours with them and had been disconnect once and redirected to two other people – with me having to retell my story each and every time. If I can’t get any satisfaction from you people at DirecTV – cancel me out and I’ll call Dish.
I was put on hold again – but not for long – and I was forward to another department – the name escapes me right now, but this is the department that they send people that are extremely pissed and only people in this department has any authority to make it right. This DirecTV representative apologized for all that I went through and told me that they would send a service person to my house the next day and that there would be no charge for the box or the service call – because I have been a loyal customer since 2008. When I asked him why the first person that I talked couldn’t do what he was doing for me in the way of customer service – he didn’t have any real answer – but he apologized for all of the hassle and the inconvenience.
The next day – a local DirecTV service person arrived at my door with a brand new receiver – complete with a new remote that actually works with the flat screen television that we bought last year….and like all good stories – “and they all lived happily ever after.”
(It should be noted that my DirecTV service is bundled with my telephone service and the day after we received the new box from DirecTV…I noticed something on the DirecTV portion of our phone bill. A week before all of my hassles with them – they decided to give me three months of Showtime, Movie Channel and Sundance as a “loyalty gift”. Nice, huh? If only they had some decent movies on these channels!)
Wednesday, February 02, 2011
Tales of My Personal Frustrations - Episode #1
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